Privacy Policy

1. Introduction

This Privacy Policy explains how [Company Name] collects, uses, stores and protects your personal information when you use our website, contact us, purchase our products or services, or otherwise interact with us.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. Who We Are

ResChem is a business operating in the United Kingdom.

For the purposes of UK data protection law, we are the data controller of the personal information we collect and process.

3. Information We Collect

We may collect and process the following types of personal information:

• Your name
• Email address
• Phone number
• Company name
• Billing and delivery address
• Payment information
• Details of your enquiry, order or project
• Website usage data, including IP address, browser type, device information and pages visited
• Marketing preferences and communication history

4. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry form
• Request a quote
• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us by phone, email or live chat
• Interact with our website or online advertising
• Leave a review or provide feedback

5. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotes, products and services
• Process and deliver orders
• Manage payments, invoices and accounts
• Provide customer support
• Improve our website, products and services
• Send service updates and administrative messages
• Send marketing communications where permitted
• Comply with legal, tax and accounting obligations
• Protect our business, website and customers from fraud or misuse

6. Legal Bases for Processing

We only process your personal information where we have a lawful basis to do so. These may include:

• Contract: where processing is necessary to provide products or services you have requested
• Consent: where you have agreed to receive marketing or allowed optional cookies
• Legal obligation: where we must process information to comply with the law
• Legitimate interests: where processing is necessary for our business interests, provided your rights do not override those interests

7. Marketing Communications

We may use your contact details to send you marketing communications about our products, services, offers and updates where permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not sell your personal information to third parties.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and support marketing activity.

Cookies may collect information such as your IP address, browser type, device information and pages visited.

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

9. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier companies
• IT, hosting and website service providers
• Email marketing platforms
• Analytics and advertising providers
• Professional advisers, including accountants and legal advisers
• Regulators, authorities or law enforcement where required by law

Third parties are only allowed to process your information where necessary and must protect it appropriately.

10. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws.

11. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

Typical retention periods may include:

• Customer and order records: up to 6 years for tax and accounting purposes
• Enquiry records: for as long as needed to respond and manage follow-up communications
• Marketing data: until you unsubscribe or withdraw consent
• Website analytics data: for the period set by the relevant analytics provider

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure systems, restricted access, encrypted connections and regular monitoring.

13. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain types of processing
• Request restriction of processing
• Request transfer of your information to another provider
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details below.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

We recommend reading the privacy policy of any third-party website you visit.

15. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We recommend reviewing this page periodically to stay informed about how we protect your personal information.